x

Just 10 seconds to Register!

Demo-BG
Back to all jobs

Bengaluru
APPLY NOW

Job Description

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required

Roles and Responsibilities
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
  • Under Graduates/Graduates (Non B.E, B.Tech)
  • Fresher/0-12 Months
Desired Skills and Abilities
  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Trouble shooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
  • Good understanding about ISP.
Criteria
  • Willing to work in Rotational shifts
  • 5 days work/2 rotational weekly offs
  • Transport facility provided

About Us

Talview is the fastest way to hire for enterprise employers across the globe. Its AI led Insta-hiring Platform makes this possible through a combination of three techniques- automation of routine tasks, enabling anytime-anywhere processes and capturing & reusing data across the hiring process. With its unique approach, Talview is transforming the talent acquisition process for some of the largest organizations across the globe including Amazon, Deloitte, OCBC Bank, UNICEF, and ZS Consulting and getting them equipped to excel in the emerging gig economy. Headquartered in Palo Alto, CA, Talview has offices in India, Singapore, and Atlanta, GA.

Talview believes that true happiness of its employees only can enable it to fundamentally change the future of talent. Our people are focused, accepting and humble. We are passionate about our product and whether it is building, marketing, selling or supporting the product, we seek to deliver the best experience for our customers.