The Customer Success Manager (CSM) will support the post-sales customer lifecycle as it relates to customer implementation, adoption, renewals and expansion. CSMs are the main interface for all platform-related inquiries and build relationships with all relevant stakeholders as trusted advisor. They are responsible for customer retention, prevention of churn across our Customer base and upsell/cross-sell.
The CSM must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solutions supports achievement of the Customers’ strategic business goals.
The CSM manages the customer experience across our Customer base, meeting agreed retention, usage and upsell/cross-sell targets. The CSM is responsible for understanding the ‘health’ of our customers, ensuring they grow into Talview advocates.
Bachelor’s degree in engineering. MBA is an added bonus.
3 to 7 year's experience
Following are some benefits you can expect from us in return! If there’s something important to you that’s not on this list, talk to us! :)
Talview values diversity and is committed to equal employment opportunity for all. Talview will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Talview is the fastest way to hire for enterprise employers across the globe. Its AI led Insta-hiring Platform makes this possible through a combination of three techniques- automation of routine tasks, enabling anytime-anywhere processes and capturing & reusing data across the hiring process. With its unique approach, Talview is transforming the talent acquisition process for some of the largest organizations across the globe including Amazon, Deloitte, OCBC Bank, UNICEF, and ZS Consulting and getting them equipped to excel in the emerging gig economy. Headquartered in Palo Alto, CA, Talview has offices in India, Singapore, and Atlanta, GA.
Talview believes that true happiness of its employees only can enable it to fundamentally change the future of talent. Our people are focused, accepting and humble. We are passionate about our product and whether it is building, marketing, selling or supporting the product, we seek to deliver the best experience for our customers.