Organization Profile
ITC Infotech, a global technology services and solutions provider, traces its roots to ITC Ltd., a leading Indian conglomerate. They provide business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. They offer innovative business and technology consulting services with a focus on diverse industries including BFSI, Healthcare, Manufacturing, and Travel. ITC Infotech provides tailored solutions through a blend of traditional and modern business models.
Challenge
The core challenge revolved around the limitations of the existing Learning Experience Platform (LXP). While the platform served as a hub for learning resources, it lacked robust, skill-specific assessment capabilities. This hindered ITC Infotech's ability to accurately assess employee competencies and address skill gaps effectively. Moreover, with a workforce characterized by diverse skill sets spanning technical, behavioral, and communication domains, the need for a comprehensive assessment solution became imperative.
Solution
ITC Infotech embarked on a strategic initiative with Talview to revamp its assessment capabilities within the LXP. The solution centered on introducing a diverse range of proctored assessments tailored to evaluate various skills essential for employee growth. These assessments encompassed areas such as general and technical aptitude, coding proficiency, spoken and written language skills, as well as psychometric evaluations of personality, motivation, and attitudes.
The implementation of the solution emphasized enhancing efficiency through automation, thereby reducing manual processes and accelerating the time-to competency for employees. These assessments were powered with AI proctoring, to automate the invigilation process. By leveraging advanced technologies and data analytics, ITC Infotech also streamlined the evaluation procedures and align training programs more effectively with individual learning needs.
Result
The new Learning Experience Platform (LXP) yielded remarkable results, including
significant time and cost savings through automated assessments, leading to enhanced operational efficiency and accelerated employee competency development.
- There was an impressive 18% year-on-year increase in learning program
adoption, reflecting its effectiveness in meeting diverse learning needs and
boosting engagement.
- Feedback on the enhanced assessment capabilities was consistently positive,
with an average satisfaction score of 4.2 out of 5 over the last 2 years,
underscoring its seamless and user-friendly experience.
- Availability of skill specific assessments to evaluate employee competencies.
Conclusion
ITC Infotech has successfully addressed the challenge of optimizing learning and
development efficiency. Through the implementation of AI proctored assessment techniques and technologies, the organization has achieved significant improvements in operational efficiency, learner engagement, and skill development outcomes, positioning itself as a leader in talent development within the technology industry.
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