Innovate Awarding is a UK-based awarding organisation delivering End-Point Assessment (EPA) services across apprenticeship standards. As EPA volumes expanded through new training provider and employer contracts, the organisation’s reliance on Microsoft Teams for live invigilation began constraining operational scalability and compliance consistency.

With high-stakes assessments requiring structured auditability and consistent invigilation quality, Innovate Awarding required a purpose-built proctoring system capable of supporting growth without proportional increases in invigilator headcount.

Challenge

• 1:1 invigilation dependency: Microsoft Teams required one invigilator per candidate, forcing deployment of 6+ invigilators daily and creating a linear cost and capacity constraint.

• No structured audit trail: Sessions lacked timestamped playback, candidate-level recordings, or structured compliance artefacts required for EPA review and audit readiness.

• Manual malpractice detection: All monitoring was human-led, with no AI-based flagging, risk scoring, or real-time anomaly detection across sessions.

• Limited assessment workflow support: Teams did not support pre-checks, environment validation, post-session feedback capture, or operational reporting, creating fragmented exam delivery processes.

These constraints collectively limited scalability, increased operational overhead, and reduced consistency in compliance reporting across growing assessment volumes.

The Solution

Talview deployed its Live Remote Proctoring platform as a full replacement for Microsoft Teams, enabling structured, scalable, and audit-ready assessment delivery.

• Replaced 1:1 invigilation with a 1:4 AI-assisted proctor-to-candidate ratio, reducing invigilator dependency while maintaining live oversight.
  
  
• Introduced timestamped session recording, 10-second screen capture, and per-candidate playback, enabling structured compliance audits.
  
  
• Enabled AI-based malpractice detection with configurable risk thresholds and real-time alerts during live sessions.
  
  
• Standardised end-to-end workflows including candidate practice assessments, feedback capture, and automated reporting dashboards.

The Results

• 75% reduction in invigilator resource per session, shifting from 1:1 Teams-based coverage to a 1:4 AI-assisted model without loss of oversight capacity.
  
  
• 526 sessions were scheduled and 440 completed in a three-month pilot, delivering an 83% completion rate with all failures attributed to candidate-side issues.
  
  
• ~200 additional sessions per month are enabled, directly linked to the removal of invigilator capacity constraints.
  
  
• 100% of sessions captured with full audit trails, including video recording, screen sampling, and AI-generated risk flags per session.
  
  
• 85% candidate satisfaction with 5-star invigilator ratings, captured through integrated post-session feedback workflows.
  
  
• 100% session-wide AI flagging coverage, replacing manual-only malpractice review with automated risk detection.
  
  
• Zero major platform incidents recorded across pilot and post-pilot operations, supporting stable high-stakes assessment delivery.
  
  
• Go-live achieved in under 10 weeks with uninterrupted assessment continuity during migration.
  
  
• Full transition confirmed at March 2026 MBR, with Microsoft Teams fully retired as the invigilation platform.

What Customer Said:

Blimey, three months in — I wouldn’t have expected it to be so high this early. I think that will do a lot of our job for us, really.” 

- Andy McNeill, Director of Products & Assessment Services, Innovate Awarding